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Here's the next in our series of weekly managerial TIPS (Techniques, Insights, and Practical Solutions)
to help you better engage your team in the activities that lead to higher performance.
CORE Bites Issue #94
(September 29, 2020)
"Smile!"
This simple—but very cogent—message was written on a piece of paper and handed to me off-camera during a virtual meeting I had with a group of executives last week. As background, my wife (and Sage-at-my-Side) pays particular attention to those times when I go 'cerebral' and forget to be 'human.' The topic of this particular virtual meeting wasn't at all contentious—or stressful for that matter—but it was intense with lots of moving parts. She had noticed the telltale signs ... a tightness in my jaw; eyes that didn't blink; a voice that was too measured and firm; barely discernible breathing. I had become a cerebral robot.
But that single word—"Smile!"—on a single piece of paper, snapped me back. I was able to pause; take a deep breath; blink; mentally step back and reassess; and, yes, put a smile on my face and into my voice. Human again.
Intensity in many job functions is a given, especially when the stakes are high and the demands great. And COVID hasn't helped. But what makes this especially problematic are the large number of employees who take themselves, and their work, too seriously. Please understand where I'm heading with this ... employees need to take their priorities and responsibilities seriously, but there's a point when this can become unhealthy.
This is when you, a manager with keen observation skills, need to step in and break up this intensity with a little bit of levity. I'm not talking about silly games or gestures (trust me, the intense people I'm referring to will not appreciate it). What I'm referring to are small, impactful hits of levity delivered in a professional way. I know this may sound a bit "woo-woo" for some of you, but have you ever noticed how smiles and laughter are infectious? I find it truly remarkable how just one person can increase the energy in a room with their positive mood and behavior.
Are you that person?
What's ironic is when managers use levity to counteract the negative influence of overwhelming intensity, they actually become more likeable—with measurable differences in traditional engagement scores—while still maintaining respect and influence. I know I've run into a caring and empathetic leader when I hear employees say that their manager "makes us laugh at ourselves when we're being too serious."
The ongoing struggle between intensity and levity is described beautifully with this very apt adage: "It's easy to be heavy, but hard to be light." This week (starting today), look for these HVA opportunities to add some levity to your team's work (you'll be glad you did!):
I'd love to hear how these HVAs work for you!
Neil Dempster, PhD, MBA
RESULTant™ and Behavioral Engineer
"The law of levity is allowed to supersede the law of gravity."
— R. A. Lafferty —